Batteries & Other Parts Replacements Available on Request

General Terms and Conditions

All repairs and warranty claims are subject to the standard terms and conditions of the manufacturer.

• Some products have a warranty that protects you against malfunctions that may arise from manufacturer defects of workmanship.
• The warranty is from the manufacturer and is guided by the manufacturer’s terms & conditions. All warranty claims will be guided by these terms. Ensure that you have read & understood these terms as provided in the warranty card during the time of purchase.
• Fonexpress Service Centre handles our warranty claims, service, updates, and repairs in accordance with the manufacturer-provided terms & conditions. Fones Direct Limited does not issue product warranties.
• All manufacturer warranties cover the handsets ONLY. They do not include accessories, batteries & chargers.
• Third party software & accessories as may be defined in warranty terms are excluded.
• Gifts and FREEBIES are not covered.
• In case of malfunctions, please return the product, receipt & copy of the manufacturer warranty card to the store you purchased from. You may return it to any of the Fonexpress, Phonelink, selected Airtel stores, or Fonexpress Service Centre. Click here to view our locations.
• Ensure you get a return booking receipt at the branch or service centre for any product returns for repair or warranty claims.
• Unless expressly defined under the warranty terms or the general terms, we will NOT accept products if there is evidence of unauthorized attempt to repair, modify, or replace a part or component of the product. This includes damage to seals or stickers.
• We will issue an invoice for replacement or a part, component, or servicing an out-of-warranty claim and repairs. These will require approval before we proceed with repairs.
• Software updates/upgrades are carried out on ALL DEVICES at the time of repair. Please remember to back up your data or keep written records of all-important content and data stored in your product. Fones Direct Limited shall not be liable for any damages or losses resulting from loss or corruption of content or data during repair or replacement of the product.
• All parts of the product or other equipment that Fonexpress Service Centre has replaced shall become the property of Fones Direct Limited.
• In the event where our workshop deems the product as beyond repair, we reserve the right to undertake any one of the following remedies:
  • Motherboard swap;
  • Direct replacement;
  • Like-for-like replacement based on another product or brand with the nearest specifications to the faulty product;
  • Trade-in based on a depreciated monetary value according to the current market price prevailing at that time. All repairs are carried out in accordance with the policies of the manufacturer and our service centre.
• Repairs of any device with liquid or physical damage will not be covered under warranty and are carried out at the owner’s risk.
• We do not give refunds for warranty claims; instead, we provide replacements or exchanges for products purchased from our stores as defined by this policy, the product manufacturer, or as determined by us or the manufacturer.
• Where replacement is to be done, we will do like-for-like replacement based on another product or brand with the nearest specifications to the faulty product. We accept trade-ins based on a depreciated monetary value according to the current market price prevailing at that time. All repairs are carried out in accordance with the policies of the manufacturer and our service centre.
• Where a buyer wishes to upgrade a product, they must submit an upgrade request within 48 hours after delivery of the product, accompanied by an original receipt.
• We reserve the right to send you updates on our products and services.
• We will notify you to collect a serviced, repaired, or rejected warranty claims product when it has been returned to the pick location. Failure to collect your products after notification may result in the Disposal of Uncollected Goods Act (Cap38) being exercised.