Eligibility for Returns

We will only accept returns for the following reasons:

• Wrong delivery
• Shipping or damage on delivery
• Warranty returns and repairs – Returns of products covered by a valid warranty will be allowed.

Always inspect the product as soon as you receive it and check if it’s the right one.

We allow returns within 24 hours after delivery. We will not accept any returns after 24 hours. We do not accept returns for accessories unless it’s rejected immediately upon receiving.

Damage – The Return Process

Always remember to include your order number, product purchased, date received, location, and description of the damage or defect.

1. Ensure that the packaging is clean and in good condition – as it was at the time of delivery. All freebies and accessories MUST be returned together with the products being returned.
2. After we receive the returned product, we will conduct a quality check and evaluation. We will provide an update using the contact details you provide.
3. If a return is rejected, we will call you and explain why. You will be required to collect the product from the branch or drop-off location. We will not be responsible for loss of products that have not been collected within 7-14 working days.
4. Phones, tablets, televisions, and some selected products we sell are covered by a warranty of up to 24 months/2 years. The warranty protects you against manufacturer-related defects which may not include accidental damage, wear and tear, unauthorized repairs, or attempts to modify or replace parts.
5. You will be responsible for any service fees and parts costs not covered by the warranty. Out-of-warranty products or failure to adhere to warranty terms as stipulated by the manufacturer on the warranty card will be accompanied by the product.

Failed Deliveries

Our dedicated team is always standing by to ensure that your delivery is done within the shortest time possible.

If delivery is not done within the stipulated timelines, please contact us to fast-track it.

If delivery is not completed within 48 hours after contact, it’s within your rights to request a refund.

Delivery Tracking & Follow-Up

We do not accept returns for the following reasons:

• Damaged after delivery
• Change of mind or dislike for the product
• Requests to return 24 hours after delivery unless the product meets the return criteria stated above.
• After REFUNDS ELIGIBILITY