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Privacy Policy

Overview

This notice provides you with information on how Fonexpress e-commerce site collects, stores, and processes your personal data whenever you visit the website.

Information We Collect

We may collect the following data to help us improve our product offerings and services:

  • Account registration, billing, and shipping information: We collect contact information, identity data, financial data & delivery information to help us bill, process & deliver your orders.
  • Usage data: We collect & store information on how you use our website. This may include page views, search, browser, downloads, products purchased among others.
  • Third-party information: We may receive data from our 3rd party partners like shipping & payment gateway providers etc.

What is a Cookie?

A cookie is a small piece of code consisting of numbers and letters that we put on your computer or mobile browser if you agree. Our marketing, social media & advertising apps may also set cookies. They enable us to:

  • Enhance your browsing experience.
  • Tailor marketing ads based on your interests & preferences.

Personal Information We Collect

Personal information helps us to:

  • Detect fraud.
  • Register new customers.
  • Reward repeat buyers.
  • Improve shopper experience.
  • Compliance with legal obligations.
  • Send newsletters, promotions & campaigns that may interest you.
  • Conduct customer experience surveys and rewards.
  • Facilitate shipping and delivery.

Information We Share

We may need to share your personal data with third parties for the following purposes:

  • Facilitate delivery – We may share limited information with our shipping service provider.
  • Billing.
  • Detect Fraud.
  • Other third-party service providers & applications.

When we share your personal data with third parties, we require them to agree to use your data in accordance with the terms of this Privacy and Cookie Notice, our Privacy Policy, and in accordance with the law; and only permit them to process your personal data for specified purposes and in accordance with our instructions. We do not allow our third-party service providers to use your personal data for their own purposes.

Security of Information

We have put measures to ensure that information we collect is secure and safe, and is not accessed by unauthorized ways. We share information on a need-to-know basis & have limited access to employees & third-party service providers. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

Applicable Laws

It’s important to ensure that you provide accurate personal data whenever you sign up to our newsletters, make payment.

NEED MORE INFORMATION?

Contact us via phones@brand.co.ke if you need information and or wish to exercise your legal rights in respect to information we may collect. You can also write to;

The Director,

Fones Direct Limited,

5th Floor, Abacus Building, Baba Dogo Road- Nairobi

P.O BOX 13717-00100,

Nairobi, Kenya

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