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Delivery Policy

 

Branch Collections (NO DELIVERY CHARGES)

 

NAIROBI METROPOLIS

No. BRANCH NAME PHYSICAL LOCATION
1 Fonexpress Downtown Naivas Downtown, Junction of Kenyatta & Moi Ave – Nairobi
2 Fonexpress Westend Naivas Westlands, Westlands – Nairobi
3 Fonexpress Thika Road Mall Thika Road Mall, Roysambu – Nairobi
4 Fonexpress Syokimau Naivas Gateway Mall, Nairobi
5 Fonexpress Rosslyn Riviera Chandarana Supermarket, Rosslyn Riviera Mall, Limuru Rd, Nairobi
6 Fonexpress Ruaraka Naivas Ruaraka, Outering Road – Nairobi
7 Fonexpress Ngong Road Naivas Prestige Plaza, Ngong Road – Nairobi
8 Fonexpress Machakos Naivas Machakos, Kiamba Mall, Syokimau Road – Machakos
9 Fonexpress Limuru Naivas Limuru, Kiambu Road, Close to Shell Petrol Station, Limuru
10 Fonexpress Kitengela Naivas Kitengela Mall – Kitengela
11 Fonexpress Embakasi Quickmart Embakasi, near KQ Pride Centre, Embakasi – Nairobi
12 Fonexpress Prestige Plaza Prestige Plaza, Ground Floor
13 Phonelink Yaya Centre Yaya Centre, Argwings Kodhek Rd, Nairobi
14 Phonelink Junction Mall Junction Mall (Artrium A) Ngong Road – Nairobi
15 Phonelink Garden City Mall Garden City Mall, Thika Road – Nairobi
16 Phonelink Capital Centre Capital Centre, Mombasa Road – Nairobi
17 Phonelink WestGate Samsung Experience Store – Westgate Mall, Westlands – Nairobi
18 Phonelink TRM Samsung Experience Store – Thika Road Mall, Roysambu – Nairobi
19 Airtel Shop The Hub Karen The Hub Karen, Dagoreti Road – Nairobi
20 Airtel Shop Prestige Plaza Prestige Plaza, Ngong Road – Nairobi
21 Airtel Shop-Parkside Towers Parkside Towers, Mombasa Road – Nairobi
22 Airtel Shop Thika Road Mall Thika Road Mall, Roysambu – Nairobi
23 Airtel Shop Junction Mall Ngong Road, Nairobi
24 Airtel Shop Sarit Center Sarit Center, Karuna Rd Westlands – Nairobi
25 Airtel Shop Nairobi CBD Uniafric House, Moktar Daddah Street, Nairobi

NAKURU

No. BRANCH NAME PHYSICAL LOCATION
26 Fonexpress Nakuru Naivas Westside Mall, Kenyatta Avenue – West Road Junction – Nakuru
27 Airtel shop-Nakuru Supreme Plaza Pandit Nerhru Road, Nakuru

MOMBASA

No. BRANCH NAME PHYSICAL LOCATION
28 Fonexpress Airport Centre Mall Chandarana Supermarket, Airport Centre Mall – Changamwe
29 Fonexpress Nyali Cinemax Chandarana Supermarket, Nyali Cinemax – Mombasa
30 Fonexpress Likoni Mall Likoni Mall shop G18, Likoni Rd – Mombasa
31 Fonexpress Nyali Centre Naivas Nyali Center, Mombasa
32 Phonelink Mtwapa Mall Mtwapa Mall, Mtwapa
33 Airtel City mall, Mombasa City Mall, Malindi Rd, Mombasa
34 Airtel Shop Mombasa CBD Khamis Building, Moi Avenue, Mombasa

KISUMU & KAKAMEGA

No. BRANCH NAME PHYSICAL LOCATION
35 Fonexpress Kisumu Naivas Kisumu – Achieng’ Oneko Road, Kisumu
36 Fonexpress Nyanza Naivas Mega Plaza, Railways, Apindi St, Kisumu
37 Fonexpress Mega City Mall Naivas Mega City Mall, Oginga Odinga Street – Kisumu
38 Fonexpress Kakamega Chandarana Holden Mall – Kakamega Town
39 Airtel Shop, Kisumu The Picture Place (Pioneer House), Oginga Odinga Rd, Kisumu

OTHER REGIONS

No. BRANCH NAME PHYSICAL LOCATION
40 Fonexpress Kisii Quickmart Echiro, Kisii
41 Fonexpress Nyeri Naivas Nyeri, Gakere Rd, Nyeri
42 Fonexpress Kapsabet Naivas Kapsabet, Emgwen – Kapsabet Town
43 Fonexpress Oltalet Oltalet Mall, Narok
44 Airtel Shop, Eldoret Barngetuny Plaza, Opposite Zion Mall, Eldoret

Pick Up Locations- NEXT DAY DELIVERY BY WELLS FARGO

 

Nairobi Metropolis

BRANCHES TOTAL BRANCHES TOTAL
Nairobi CBD 260.00 Ngong 300.00
Athi River 280.00 Ongata Rongai 280.00
Gatundu 300.00 Kitengela 280.00
Githunguri 300.00 Kangundo 280.00
Kiambu 280.00 Kikuyu 280.00
Juja 280.00 Ruiru 280.00
Thika 280.00    

Eastern Kenya

BRANCHES TOTAL BRANCHES TOTAL
Machakos 280.00 Tala  
Emali 350.00 Kitui 340.00
Garissa 550.00 Makindu 350.00
Isinya 340.00 Masii 600.00
Kajiado 350.00 Mwala 600.00
Wote 390.00 Oloitoktok 450.00
Kibwezi 350.00 Tala 320.00

MT Kenya Region

BRANCHES TOTAL BRANCHES TOTAL
Chogoria 400.00 Meru 380.00
Chuka 330.00 Mukurweini 550.00
Embu 320.00 Murang’a 300.00
Isiolo 450.00 Murarandia 370.00
Maua 420.00 Mwea 330.00
Kagio 330.00 Mwingi 400.00
Kangari 400.00 Nanyuki 380.00
Kangema 330.00 Naromoru 400.00
Karatina 300.00 Nkubu 400.00
Kerugoya 320.00 Nyeri 320.00
Kiganjo 330.00 Othaya 300.00
Kutus 300.00 Timau 430.00
Makutano 350.00 Runyenjes 400.00
Makuyu 340.00 Sabasaba 400.00
Marsabit 650.00 Sagana 330.00
Matuu 330.00    

NAKURU

BRANCHES TOTAL BRANCHES TOTAL
Eldama Ravine 400.00 Naivasha 300.00
Engineer 350.00 Nakuru 300.00
Gilgil 280.00 Narok 330.00
Kijabe 330.00 Njoro 350.00
Limuru 300.00 Nyahururu 330.00
Molo 320.00 Olkalou 450.00
Maralal 1,600.00    

ELDORET, WESTERN AND GREAT RIFT VALLEY

BRANCHES TOTAL BRANCHES TOTAL
Baraton 650.00 Lodwar 1,500.00
Bungoma 400.00 Lokichogio 1,650.00
Burnt forest 450.00 Lugari 550.00
Chwele 680.00 Malaba 500.00
Eldoret 340.00 Moi’s Bridge 500.00
Iten 500.00 Mumias 450.00
Kabarnet 450.00 Nandi Hills 420.00
Kapenguria 550.00 Nzoia 700.00
Kapsabet 450.00 Turbo 700.00
Kimilili 540.00 Webuye 420.00
Kitale 420.00    

KISUMU

BRANCHES TOTAL BRANCHES TOTAL
Ahero 500.00 Luanda 500.00
Awendo 420.00 Maseno 450.00
Bomet 400.00 Mbale 420.00
Bondo 450.00 Mbita 700.00
Busia 500.00 Migori 450.00
Homabay 500.00 Muhoroni 500.00
Isebania 750.00 Nambale 550.00
Kakamega 400.00 Nyamira 400.00
Kehancha 650.00 Ogembo 500.00
Kendubay 750.00 Oyugis 500.00
Kencho 350.00 Rachuonyo 580.00
Keroka 480.00 Rongo 500.00
Kilgoris 330.00 Sabatia 540.00
Kisii 380.00 Siaya 500.00
Kisumu 380.00 Sotik 390.00
Litein 400.00 Ugunja 500.00
Londiani 460.00    

COAST

BRANCHES TOTAL BRANCHES TOTAL
Diani 600.00 Mtwapa 500.00
Kilifi 500.00 Mwatate 580.00
Lamu 1,400.00 Sultan Hamud 340.00
Malindi 620.00 Taveta 620.00
Mariakani 500.00 Voi 460.00
Mombasa 480.00 Watamu 550.00
Mtito Andei 450.00 Wundanyi 600.00

 

Delivery Timelines
 

Delivery timelines is the time taken between payment for a product & processing at the warehouse or branch until the product is delivered by courier service to a buyer’s pick-up location, store or home. These timelines will always vary depending on several factors including; delivery partner, distance etc.

Before placing an order, please note that;

  • We DON’T deliver during weekends & public Holidays
  • Nairobi Home deliveries will be done on SAME DAY & ATLEAST 2-3 hours after order confirmation. You will cater for delivery charges depending on their choice of delivery.
  • Pick-up Locations- All pick-up deliveries will be done on the next day delivery if an order is confirmed by 3PM & Within 48hours for orders placed after 3PM.

DELIVERY COST

 

The customer will cater for delivery costs for pick up locations (where Fonexpress doesn’t have presence), express deliveries and home delivery. You can view delivery charges for OUT OF Nairobi pick up locations here (To insert link), will vary depending on location a 200kshs per order and varies upwards depending on weight.

ORDER TRACKING

(PHASE 2)