Delivery Policy
Branch Collections (NO DELIVERY CHARGES)
NAIROBI METROPOLIS
| No. | BRANCH NAME | PHYSICAL LOCATION |
|---|---|---|
| 1 | Fonexpress Downtown | Naivas Downtown, Junction of Kenyatta & Moi Ave – Nairobi |
| 2 | Fonexpress Westend | Naivas Westlands, Westlands – Nairobi |
| 3 | Fonexpress Thika Road Mall | Thika Road Mall, Roysambu – Nairobi |
| 4 | Fonexpress Syokimau | Naivas Gateway Mall, Nairobi |
| 5 | Fonexpress Rosslyn Riviera | Chandarana Supermarket, Rosslyn Riviera Mall, Limuru Rd, Nairobi |
| 6 | Fonexpress Ruaraka | Naivas Ruaraka, Outering Road – Nairobi |
| 7 | Fonexpress Ngong Road | Naivas Prestige Plaza, Ngong Road – Nairobi |
| 8 | Fonexpress Machakos | Naivas Machakos, Kiamba Mall, Syokimau Road – Machakos |
| 9 | Fonexpress Limuru | Naivas Limuru, Kiambu Road, Close to Shell Petrol Station, Limuru |
| 10 | Fonexpress Kitengela | Naivas Kitengela Mall – Kitengela |
| 11 | Fonexpress Embakasi | Quickmart Embakasi, near KQ Pride Centre, Embakasi – Nairobi |
| 12 | Fonexpress Prestige Plaza | Prestige Plaza, Ground Floor |
| 13 | Phonelink Yaya Centre | Yaya Centre, Argwings Kodhek Rd, Nairobi |
| 14 | Phonelink Junction Mall | Junction Mall (Artrium A) Ngong Road – Nairobi |
| 15 | Phonelink Garden City Mall | Garden City Mall, Thika Road – Nairobi |
| 16 | Phonelink Capital Centre | Capital Centre, Mombasa Road – Nairobi |
| 17 | Phonelink WestGate | Samsung Experience Store – Westgate Mall, Westlands – Nairobi |
| 18 | Phonelink TRM | Samsung Experience Store – Thika Road Mall, Roysambu – Nairobi |
| 19 | Airtel Shop The Hub Karen | The Hub Karen, Dagoreti Road – Nairobi |
| 20 | Airtel Shop Prestige Plaza | Prestige Plaza, Ngong Road – Nairobi |
| 21 | Airtel Shop-Parkside Towers | Parkside Towers, Mombasa Road – Nairobi |
| 22 | Airtel Shop Thika Road Mall | Thika Road Mall, Roysambu – Nairobi |
| 23 | Airtel Shop Junction Mall | Ngong Road, Nairobi |
| 24 | Airtel Shop Sarit Center | Sarit Center, Karuna Rd Westlands – Nairobi |
| 25 | Airtel Shop Nairobi CBD | Uniafric House, Moktar Daddah Street, Nairobi |
NAKURU
| No. | BRANCH NAME | PHYSICAL LOCATION |
|---|---|---|
| 26 | Fonexpress Nakuru | Naivas Westside Mall, Kenyatta Avenue – West Road Junction – Nakuru |
| 27 | Airtel shop-Nakuru | Supreme Plaza Pandit Nerhru Road, Nakuru |
MOMBASA
| No. | BRANCH NAME | PHYSICAL LOCATION |
|---|---|---|
| 28 | Fonexpress Airport Centre Mall | Chandarana Supermarket, Airport Centre Mall – Changamwe |
| 29 | Fonexpress Nyali Cinemax | Chandarana Supermarket, Nyali Cinemax – Mombasa |
| 30 | Fonexpress Likoni Mall | Likoni Mall shop G18, Likoni Rd – Mombasa |
| 31 | Fonexpress Nyali Centre | Naivas Nyali Center, Mombasa |
| 32 | Phonelink Mtwapa Mall | Mtwapa Mall, Mtwapa |
| 33 | Airtel City mall, Mombasa | City Mall, Malindi Rd, Mombasa |
| 34 | Airtel Shop Mombasa CBD | Khamis Building, Moi Avenue, Mombasa |
KISUMU & KAKAMEGA
| No. | BRANCH NAME | PHYSICAL LOCATION |
|---|---|---|
| 35 | Fonexpress Kisumu | Naivas Kisumu – Achieng’ Oneko Road, Kisumu |
| 36 | Fonexpress Nyanza | Naivas Mega Plaza, Railways, Apindi St, Kisumu |
| 37 | Fonexpress Mega City Mall | Naivas Mega City Mall, Oginga Odinga Street – Kisumu |
| 38 | Fonexpress Kakamega | Chandarana Holden Mall – Kakamega Town |
| 39 | Airtel Shop, Kisumu | The Picture Place (Pioneer House), Oginga Odinga Rd, Kisumu |
OTHER REGIONS
| No. | BRANCH NAME | PHYSICAL LOCATION |
|---|---|---|
| 40 | Fonexpress Kisii | Quickmart Echiro, Kisii |
| 41 | Fonexpress Nyeri | Naivas Nyeri, Gakere Rd, Nyeri |
| 42 | Fonexpress Kapsabet | Naivas Kapsabet, Emgwen – Kapsabet Town |
| 43 | Fonexpress Oltalet | Oltalet Mall, Narok |
| 44 | Airtel Shop, Eldoret | Barngetuny Plaza, Opposite Zion Mall, Eldoret |
Pick Up Locations- NEXT DAY DELIVERY BY WELLS FARGO
Nairobi Metropolis
| BRANCHES | TOTAL | BRANCHES | TOTAL |
|---|---|---|---|
| Nairobi CBD | 260.00 | Ngong | 300.00 |
| Athi River | 280.00 | Ongata Rongai | 280.00 |
| Gatundu | 300.00 | Kitengela | 280.00 |
| Githunguri | 300.00 | Kangundo | 280.00 |
| Kiambu | 280.00 | Kikuyu | 280.00 |
| Juja | 280.00 | Ruiru | 280.00 |
| Thika | 280.00 |
Eastern Kenya
| BRANCHES | TOTAL | BRANCHES | TOTAL |
|---|---|---|---|
| Machakos | 280.00 | Tala | |
| Emali | 350.00 | Kitui | 340.00 |
| Garissa | 550.00 | Makindu | 350.00 |
| Isinya | 340.00 | Masii | 600.00 |
| Kajiado | 350.00 | Mwala | 600.00 |
| Wote | 390.00 | Oloitoktok | 450.00 |
| Kibwezi | 350.00 | Tala | 320.00 |
MT Kenya Region
| BRANCHES | TOTAL | BRANCHES | TOTAL |
|---|---|---|---|
| Chogoria | 400.00 | Meru | 380.00 |
| Chuka | 330.00 | Mukurweini | 550.00 |
| Embu | 320.00 | Murang’a | 300.00 |
| Isiolo | 450.00 | Murarandia | 370.00 |
| Maua | 420.00 | Mwea | 330.00 |
| Kagio | 330.00 | Mwingi | 400.00 |
| Kangari | 400.00 | Nanyuki | 380.00 |
| Kangema | 330.00 | Naromoru | 400.00 |
| Karatina | 300.00 | Nkubu | 400.00 |
| Kerugoya | 320.00 | Nyeri | 320.00 |
| Kiganjo | 330.00 | Othaya | 300.00 |
| Kutus | 300.00 | Timau | 430.00 |
| Makutano | 350.00 | Runyenjes | 400.00 |
| Makuyu | 340.00 | Sabasaba | 400.00 |
| Marsabit | 650.00 | Sagana | 330.00 |
| Matuu | 330.00 |
NAKURU
| BRANCHES | TOTAL | BRANCHES | TOTAL |
|---|---|---|---|
| Eldama Ravine | 400.00 | Naivasha | 300.00 |
| Engineer | 350.00 | Nakuru | 300.00 |
| Gilgil | 280.00 | Narok | 330.00 |
| Kijabe | 330.00 | Njoro | 350.00 |
| Limuru | 300.00 | Nyahururu | 330.00 |
| Molo | 320.00 | Olkalou | 450.00 |
| Maralal | 1,600.00 |
ELDORET, WESTERN AND GREAT RIFT VALLEY
| BRANCHES | TOTAL | BRANCHES | TOTAL |
|---|---|---|---|
| Baraton | 650.00 | Lodwar | 1,500.00 |
| Bungoma | 400.00 | Lokichogio | 1,650.00 |
| Burnt forest | 450.00 | Lugari | 550.00 |
| Chwele | 680.00 | Malaba | 500.00 |
| Eldoret | 340.00 | Moi’s Bridge | 500.00 |
| Iten | 500.00 | Mumias | 450.00 |
| Kabarnet | 450.00 | Nandi Hills | 420.00 |
| Kapenguria | 550.00 | Nzoia | 700.00 |
| Kapsabet | 450.00 | Turbo | 700.00 |
| Kimilili | 540.00 | Webuye | 420.00 |
| Kitale | 420.00 |
KISUMU
| BRANCHES | TOTAL | BRANCHES | TOTAL |
|---|---|---|---|
| Ahero | 500.00 | Luanda | 500.00 |
| Awendo | 420.00 | Maseno | 450.00 |
| Bomet | 400.00 | Mbale | 420.00 |
| Bondo | 450.00 | Mbita | 700.00 |
| Busia | 500.00 | Migori | 450.00 |
| Homabay | 500.00 | Muhoroni | 500.00 |
| Isebania | 750.00 | Nambale | 550.00 |
| Kakamega | 400.00 | Nyamira | 400.00 |
| Kehancha | 650.00 | Ogembo | 500.00 |
| Kendubay | 750.00 | Oyugis | 500.00 |
| Kencho | 350.00 | Rachuonyo | 580.00 |
| Keroka | 480.00 | Rongo | 500.00 |
| Kilgoris | 330.00 | Sabatia | 540.00 |
| Kisii | 380.00 | Siaya | 500.00 |
| Kisumu | 380.00 | Sotik | 390.00 |
| Litein | 400.00 | Ugunja | 500.00 |
| Londiani | 460.00 |
COAST
| BRANCHES | TOTAL | BRANCHES | TOTAL |
|---|---|---|---|
| Diani | 600.00 | Mtwapa | 500.00 |
| Kilifi | 500.00 | Mwatate | 580.00 |
| Lamu | 1,400.00 | Sultan Hamud | 340.00 |
| Malindi | 620.00 | Taveta | 620.00 |
| Mariakani | 500.00 | Voi | 460.00 |
| Mombasa | 480.00 | Watamu | 550.00 |
| Mtito Andei | 450.00 | Wundanyi | 600.00 |
Delivery Timelines
Delivery timelines is the time taken between payment for a product & processing at the warehouse or branch until the product is delivered by courier service to a buyer’s pick-up location, store or home. These timelines will always vary depending on several factors including; delivery partner, distance etc.
Before placing an order, please note that;
- We DON’T deliver during weekends & public Holidays
- Nairobi Home deliveries will be done on SAME DAY & ATLEAST 2-3 hours after order confirmation. You will cater for delivery charges depending on their choice of delivery.
- Pick-up Locations- All pick-up deliveries will be done on the next day delivery if an order is confirmed by 3PM & Within 48hours for orders placed after 3PM.
DELIVERY COST
The customer will cater for delivery costs for pick up locations (where Fonexpress doesn’t have presence), express deliveries and home delivery. You can view delivery charges for OUT OF Nairobi pick up locations here (To insert link), will vary depending on location a 200kshs per order and varies upwards depending on weight.
ORDER TRACKING
(PHASE 2)
